Refund Policy

At Rozfiber, we take pride in the quality of our products. If you are not satisfied with your purchase, we are here to help.

You may request a refund or replacement if:

• The product you received is damaged or broken during delivery.
• The product packaging is tampered or unsealed upon arrival.
• You received the wrong product or wrong quantity.
• The product is expired at the time of delivery.

Refunds will NOT be applicable in the following cases:

• Product has been opened and partially used (unless damaged or defective).
• Refund request is raised after 7 days of delivery.
• Dissatisfaction due to personal taste preference.
• Incorrect address provided by the customer at time of order.
• Damage caused due to customer mishandling after delivery.

1. Contact us within 7 days of delivery.
2. Email us at: support@rozfiber.com OR WhatsApp us at: 918744862885.
3. Share your order ID, name, and clear photos of the product issue.
4. Our team will review your request within 2–3 working days.
5. If approved, refund will be processed to your original payment method within 5–7 business days.

• In case of damaged or wrong product, we offer a free replacement as the first resolution.
• Replacement will be shipped within 3–5 business days after approval.

• If a return is required, we will arrange pickup at no extra cost to you.
• Do not ship the product back without prior confirmation from our team.

Email: support@rozfiber.com
WhatsApp: 918744862885
Response Time: Within 24–48 hours